Instant Remote Support
How Augmented Reality (AR) glasses are providing instant support for line management in the surface treatment
Augmented Reality (AR) glasses might sound futuristic, but they are already being used every day across a growing range of industries. When an engineer needs assistance, for example, they simply put on a pair of glasses and broadcast everything they see to an expert anywhere in the world in real time. The expert sees the exact same picture as the wearer, and can identify problems and offer recommendations immediately. It’s like having an expert on site, 24-hours a day – and makes customer service faster and more reliable.
On top of this, AR glasses make it possible to display documents, photos or instructions direct in the field of vision of the person wearing the glasses. This strengthens communication and helps to avoid misunderstandings. The wearer can even take photos or record videos, which the observer can then edit and send back. It’s easy to use and reliable in low-bandwidth environments, and all content can be encrypted to ensure data security.