FAQ - WebStudio

When you want to update an existing page with existing components, edit content or create a new page with existing features, please use CheckMyTicket. You can choose between editing or tracking request. 

If you wish to develop a new feature, apply a new customization, or test a newly developed feature, please follow your standard process through Azure boards.

For all editing requests please choose the option Editing Request. If you want to edit an existing page, create a new page, or update content.

Tracking Request are used to set up tracking on the page (GTM, site verification, Adobe Launche, etc.).

Registration to CheckMyTicket provides necessary information to all your tickets. 

You can create new ticket directly on this page by clicking on "Create New" in the navigation bar.

You can search for your ticket and filter according to country, primary or secondary contact, state or brand. 

You can see which tickets are in progress, waiting, or being reviewed. 

Rather than sending back and forth emails, you can communicate with editors directly in CheckMyTicket. 

When you open a ticket you will receive a confirmation mail back with your ticket number, or when you create your ticket directly on the page, you can see your ticket ID in the pop up note. You can use ticket ID in the search bar.

Example: WSBA-94281

Search for your ticket number and you will be able to check what state is ticket currently in.

To Do - ticket is currently in backlog and we haven't start working on it.

In Progress - editor is working on your ticket right now.

Ready for QA / In QA - ticket was submitted for quality assurance and needs to be checked by Sr. Web Editor.

Ready for review - We have either sent you the preview links and asked you for feedback, or we implemented your previeous comments and waiting for your feedback / approval.

Waiting - We're missing some crucial parts - e.g. missing DAM links, clarification needed, waiting for SDL translations, waiting for feedback.

Closed - ticket approved by requestor and closed.

If you have already opened the ticket, then you can just search our ticket via Ticket ID.

You can communicate with Webstudio via the comment section; editor will be notified automatically. All communication stays in the ticket, there is no need to send emails. The comments section can also be used if you forget to attach attachments, images, or documents.

In case you would like to open a new ticket, all you need is to click on "Create New" in navigation bar of our page. You can choose between editing or tracking request. 

After you search for your ticket, please check the Sprint section. If your ticket is included in sprint, you can tell for which week it's planned. 

E.g. Sprint CW 33 means, the ticket will be prepared in calendar week 33.

If you need more precise estimation, please check with Webstudio lead.

While providing the feedback stick to your main request. If our web editors deliver all changes required in your ticket, do not send additional changes which are out of scope of that ticket.

Its better to open a new ticket, we can divide work between all web editors according capacity. 

1. Minor (default) - Most tasks are going to have Minor priority. It's still important, but part of normal maintenance and/or operations, not critical to the user's experience getting the key information - may be part of a campaign or ongoing project. 
   E.g. New insight page, campaign page, etc..
   
   
2. Major - There is business impact but it's limited to a subset of our users, something non-critical is broken on the website, there may exist a workaround. 
   E.g. There are broken links or images on some pages, TDS/SDS files are outdated
   
   
3. Critical - Significant business impact, content is critical to our business operations and every second without it is impacting the user, there may exist a workaround.
   E.g. All images are broken because we're using publisher URL instead of dynamic media links.
   
   
4. Blocker - Emergency! Something that is rendering makes the website unusable and there is no workaround. Business is losing money or missing some key & time-sensitive opportunity. Something that prevents the forward progress of and end user.
   E.g. Forms were broken during editing and customers are not able to contact us.

Please note, Due date is adjusted by lead Web Editor based on the current capacity. We will try to prioritize your ticket based on it, however for most editing requests, we have 5 days of processing time.

Why this matters?
Consistent prioritization ensures that our editing teams know what to work on and are delivering value. Keep in mind that prioritization does not only affect your editing tasks. When editors spend time on one task, it delays others. Because of this, our prioritization standards need to be clear and agreed upon.

If you would like to create a new page on DECP (NEXT), the content needs to be reviewed by Ivano Sorentino before creating a ticket. If the content has been reviewed, please tick “YES”.

If the content hasn't been reviewed, please tick “NO”. Ticket cannot be created, and Ivano Sorentino is automatically notified.